Driving Engagement and Innovation in the UKG Community: A Strategic Success Story
Briefly

from The Community Roundtable3 weeks ago
Under Allison Brotman's leadership, UKG witnessed a remarkable shift in customer engagement, improving community interaction rates significantly and reducing unanswered questions effectively.
The Community Roundtablehttps://communityroundtable.com/state-of-community-management/driving-engagement-and-innovation-in-the-ukg-community/
The UKG Community initiative aimed to increase customer adoption and engagement, with specific targets like achieving 80% engagement and reducing unanswered questions to 19%.
The Community Roundtablehttps://communityroundtable.com/state-of-community-management/driving-engagement-and-innovation-in-the-ukg-community/
By recognizing 'Most Valuable Neighbors' and optimizing search functionality, the community reduced unanswered questions from 22% to 17%, demonstrating effective user empowerment strategies.
The Community Roundtablehttps://communityroundtable.com/state-of-community-management/driving-engagement-and-innovation-in-the-ukg-community/
Collaboration across teams facilitated tackling 90 projects aimed at enhancing the UKG Community, proving the importance of cross-functional teamwork in achieving engagement goals.
The Community Roundtablehttps://communityroundtable.com/state-of-community-management/driving-engagement-and-innovation-in-the-ukg-community/
Read at The Community Roundtable
#customer-engagement #community-learning #ukg #leadership #strategic-initiatives
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