Mr. LaSalle is the person responsible for troubleshooting and handling customer complaints at stations when there are delays and service disruptions, known as the weekend service czar.
Every Sunday that I'm not on vacation, I wake up at 5:30 a.m. ... Wherever there's a lot of confusion on the part of the customer is where I want to go. That's often a subway station, but it might be a bus stop.
#jose-lasalle #metropolitan-transportation-authority #new-york-city-subway #customer-service #public-transportation
[
add
]
[
|
|
...
]