#jose-lasalle

[ follow ]
www.nytimes.com
2 months ago
New York City

How the Subway's Weekend Problem Fixer Spends His Sundays

Jose LaSalle is the deputy chief of weekend service diversions for the Metropolitan Transportation Authority, responsible for handling customer complaints during delays and disruptions.
Mr. LaSalle wakes up early on Sundays to check for service diversions impacting customers, aiming to address confusion at subway stations or bus stops. [ more ]
www.nytimes.com
2 months ago
New York City

How the Subway's Weekend Problem Fixer Spends His Sundays

Jose LaSalle is the deputy chief of weekend service diversions for the Metropolitan Transportation Authority, overseeing subway and bus operations on Sundays.
LaSalle starts his day early at 5:30 a.m., checking for service diversions and customer impact before heading out to stations for troubleshooting. [ more ]
[ Load more ]