Scott Rosenblatt's experience with Uber Eats reveals complications in food delivery service cancellation policies. After swiftly canceling an order shortly after placement, he still faced a cancellation fee. The restaurant confirmed they hadnât begun preparing his food, but Uber insisted that the restaurant accepted the order. This led Scott to dispute the charge with his credit card company, winning the reversal. Therefore, Uber suspended his account, highlighting the risks of cancellation policies that may allow fees even when no service is rendered.
Uber Eats charged a cancellation fee despite the order being canceled in seconds and the restaurant not having started preparation. Review cancellation policies carefully.
Document your interactions with Uber and the restaurant; disputing charges with credit card companies can be effective, though it may lead to account suspension.
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