San Francisco Mayor Daniel Lurie has shared a social media video where he reads positive emails about Muni drivers, an unusual PR move given the limited number of nice emails received. While such praise for Muni as a whole is infrequent, he focuses on drivers who have shown kindness to passengers, particularly the elderly. However, he cannot mention drivers by name, leading to a rather awkward presentation. This video appears to be an effort to improve public perception of Muni drivers despite the paradox of their reputation.
"This operator, ID 5132, was so kind. I witnessed him helping an elderly woman go up the Muni steps with her heavy bags. The elderly woman even praised him for being the nicest Muni driver she had ever seen."
"Adding to the oddity is the fact that he can't give shoutouts to any Muni operators by name, and they're only identified by their operator ID number."
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