Gregory Mason, owner of Treat Yo' Self Bakery, faced public outrage from a customer over a children's birthday cake, leading to his viral TikTok response.
Mason noted, "If you come into my business and treat me like I'm an incompetent piece of trash... then I'm going to post stuff, too, and stand up for myself."
He emphasized that a polite conversation would be more productive: "If you don't like the cake, then let's just have a polite conversation and figure out the miscommunication."
Reflecting on the situation, Mason explained how he facilitated special requests for allergy-friendly colors but still faced criticism from the customer.
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