"Our brief was to concept test the idea of a mobile app for financial and regulatory compliance users. It would complement the company's existing software, allowing users to review tasks and comments on the go. We received requests for this from Sales, Marketing, and customer surveys - after all, every B2B or B2C company needs its own mobile app, right?"
"Creating something that entices people to spend extra time, off-the-clock, on work? That's exploitation. Unethical design or flexibility enhancer? Let me explain. That mobile app could encourage inequity and manipulation in multiple ways: Some folks start responding at all hours, which pressures the rest of the team to do the same. Failure to participate leads to resentment ("she's not working as hard as I am") and poor performance reviews - which disproportionately impact caretakers, parents (especially women), and people with disabilities."
A concept test explored a mobile app for financial and regulatory compliance users that would let people review tasks and comments on the go. Sales, Marketing, and customer surveys requested the app, and interviewees welcomed the ability to work during personal time. The app risks encouraging off-the-clock responses, pressuring colleagues to mirror always-on behavior, disadvantaging caretakers and people with disabilities, and producing unpaid overtime for hourly workers. Requiring personal devices for work raises privacy and remote-wipe risks. These dynamics contribute to burnout even as remote work also produced positive changes during the pandemic.
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