Roger Crandall emphasizes that past CEOs of MassMutual faced significant challenges, including wars and economic downturns, yet they managed to strengthen the company, showcasing the importance of resilience in leadership.
Crandall recalls the innovation that emerged during the economic pressures of the 1970s and 1980s, where insurance companies adapted by creating new financial products to maintain resilience and support policyholders during high interest rates.
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