Yelp is enhancing its platform with AI-driven review insights, allowing users to see sentiment scores across categories such as food quality, service, and ambiance.
Craig Saldanha pointed out that large language models enhance Yelp's ability to analyze reviews, categorizing themes like service based on context rather than explicit language.
The updated app will showcase a personalized home feed featuring diverse content types and recognitions for users completing specific achievements, enhancing user engagement.
Yelp's new features aim to enrich the user experience by providing deeper insights into businesses, along with innovative badges to clarify tipping practices.
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