A survey by Circle K, Maxol, and Mr Price found that 75% of female retail staff experienced customer abuse compared to 60% of men. Younger workers aged 18-24 reported higher instances of abuse than those over 55. Despite this, 83% felt that customers are generally kind, and 86% believed they would receive employer support. Retail Ireland's Arnold Dillon emphasized the serious consequences of abuse, advocating for action from businesses and government to foster a supportive work environment during the Kindness Week campaign addressing mistreatment of staff.
"Any level of harassment toward retail staff is an enormous concern. The survey highlighted some very serious issues, including incidence of physical assault and verbal abuse..."
"In recent years we have seen an increase in unacceptable behaviour towards our teams which prompted Circle K Europe to launch a Kindness Day initiative two years ago..."
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