#customer-behavior

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#dining-etiquette

Dear Diners, You Don't Have to Help Clear the Table at a Sit-Down Restaurant

Self-bussing can be counterproductive and interfere with waitstaff responsibilities, particularly when diners are overly eager to assist.
Younger diners often feel a need to help and take ownership, but this may disrupt the service experience.

7 Times All-You-Can-Eat Buffets Kicked Customers Out - Tasting Table

All-you-can-eat restaurants have rules, and exceeding time limits can result in being asked to leave.

Dear Diners, You Don't Have to Help Clear the Table at a Sit-Down Restaurant

Self-bussing can be counterproductive and interfere with waitstaff responsibilities, particularly when diners are overly eager to assist.
Younger diners often feel a need to help and take ownership, but this may disrupt the service experience.

7 Times All-You-Can-Eat Buffets Kicked Customers Out - Tasting Table

All-you-can-eat restaurants have rules, and exceeding time limits can result in being asked to leave.
moredining-etiquette
#business-strategy

We Changed How We Measured Marketing ROI. Here's Why.

Businesses must adapt their marketing strategies to reflect the dynamic nature of their customers to measure ROI effectively.

Why the Best CEOs Think Like Anthropologists | Entrepreneur

Business success depends more on understanding human behavior than on numerical data alone.

We Changed How We Measured Marketing ROI. Here's Why.

Businesses must adapt their marketing strategies to reflect the dynamic nature of their customers to measure ROI effectively.

Why the Best CEOs Think Like Anthropologists | Entrepreneur

Business success depends more on understanding human behavior than on numerical data alone.
morebusiness-strategy
#starbucks

Starbucks employees say a popular order 'hack' may actually be delaying your coffee

Improper use of Starbucks' mobile app in drive-thrus complicates operations for employees.
Ordering through the app while in the drive-thru leads to production delays.

Starbucks Baristas Wish You Would Stop Ordering The 'Medicine Ball' - Tasting Table

The 'medicine ball' drink at Starbucks is popular but considered problematic by baristas due to customer behavior and its misleading medicinal reputation.

Starbucks employees say a popular order 'hack' may actually be delaying your coffee

Improper use of Starbucks' mobile app in drive-thrus complicates operations for employees.
Ordering through the app while in the drive-thru leads to production delays.

Starbucks Baristas Wish You Would Stop Ordering The 'Medicine Ball' - Tasting Table

The 'medicine ball' drink at Starbucks is popular but considered problematic by baristas due to customer behavior and its misleading medicinal reputation.
morestarbucks
#ecommerce

Ecommerce Customers: Types, Expectations, and Tips (2024) - Shopify

Understanding online shopping behaviors is key to boosting sales and customer loyalty.
Targeting specific ecommerce customer types with tailored strategies can enhance conversion rates.

Most retailers set up return fees to discourage returns

Retailers are increasingly implementing return fees to discourage product returns, with over half of executives citing this strategy.
The retail and ecommerce return market is projected to exceed $1 trillion by 2025.

What Is Average Transaction Value? How to Measure ATV (2024) - Shopify

Average transaction value (ATV) is crucial for understanding customer spending behavior and optimizing sales strategies.

Ecommerce Customers: Types, Expectations, and Tips (2024) - Shopify

Understanding online shopping behaviors is key to boosting sales and customer loyalty.
Targeting specific ecommerce customer types with tailored strategies can enhance conversion rates.

Most retailers set up return fees to discourage returns

Retailers are increasingly implementing return fees to discourage product returns, with over half of executives citing this strategy.
The retail and ecommerce return market is projected to exceed $1 trillion by 2025.

What Is Average Transaction Value? How to Measure ATV (2024) - Shopify

Average transaction value (ATV) is crucial for understanding customer spending behavior and optimizing sales strategies.
moreecommerce
from Intelligencer
2 weeks ago

The Next Drug Epidemic Is Blue-Raspberry Flavored

Smoke shop employees face moral dilemmas as customers misuse nitrous oxide, prompting them to restrict sales for safety reasons.
#pricing-strategies

How to Choose the Right Product Pricing Strategies for Success

Pricing strategies influence brand perception and customer behavior.
The right pricing approach can significantly impact business success.

How To Price a Product in 3 Simple Steps (2024) - Shopify

Choosing the right pricing model can heavily impact your business and customers.

How to Choose the Right Product Pricing Strategies for Success

Pricing strategies influence brand perception and customer behavior.
The right pricing approach can significantly impact business success.

How To Price a Product in 3 Simple Steps (2024) - Shopify

Choosing the right pricing model can heavily impact your business and customers.
morepricing-strategies
#marketing-strategy

8 Types of Online Shoppers and How To Engage Them (2024) - Shopify

E-commerce businesses need to understand individual shopping behaviors to effectively target diverse audiences.

Creating a Data-Driven Digital Marketing Strategy

Data-driven marketing is essential for success in today's competitive digital landscape and leads to better targeting and personalized customer experiences.

How to Conduct a Customer Behavior Analysis | ClickUp

Understanding customer behavior is crucial for effective marketing and product launches.
Customer behavior analysis encompasses various consumer interactions to inform targeted strategies.

8 Types of Online Shoppers and How To Engage Them (2024) - Shopify

E-commerce businesses need to understand individual shopping behaviors to effectively target diverse audiences.

Creating a Data-Driven Digital Marketing Strategy

Data-driven marketing is essential for success in today's competitive digital landscape and leads to better targeting and personalized customer experiences.

How to Conduct a Customer Behavior Analysis | ClickUp

Understanding customer behavior is crucial for effective marketing and product launches.
Customer behavior analysis encompasses various consumer interactions to inform targeted strategies.
moremarketing-strategy

Master Influence, Sell More: ChatGPT Prompts To Apply Cialdini's Rules

Understanding and applying Cialdini's principles of influence can dramatically enhance marketing effectiveness and drive sales.
from Fast Company
1 month ago

When customers feel pressured to tip, it backfires for businesses

High levels of surveillance during tipping negatively impact customer satisfaction and loyalty.

The Ordering Mistake You Probably Make With Chick-Fil-A Milkshakes - Tasting Table

Chick-fil-A has removed large milkshakes to improve menu simplicity and service efficiency.

Netflix, Hulu, and Amazon Prime Video subscribers are hitting 'pause' instead of canceling altogether

Many streaming subscribers frequently cancel and re-subscribe, indicating a trend of 'subscription pausers' in the industry.

McDonald's says store visits and sales dropped in wake of E. coli outbreak

McDonald's experienced a decline in daily sales due to an E. coli outbreak but expects limited long-term impact on performance.

Council Post: Why Influencer Marketing Is The New Power Tool For B2B IT Services

Influencer marketing is essential in B2B IT services to influence consumer behavior and shape brand perception.

Zeta Global to Acquire LiveIntent for $250M

First-party data acquisition remains crucial for marketers, highlighted by Zeta Global's acquisition of LiveIntent to enhance its marketing solutions.

3 ways to use predictive analytics to make better decisions | MarTech

Predictive analytics transforms big data into actionable insights, facilitating better decision-making and enhancing customer engagement.

HubSpot and Amplitude look to product-led growth with new partnership

The partnership enhances GTM strategies by merging Amplitude's behavior data with HubSpot's CRM capabilities.

Apple iPhones aren't coming with AI software. Here's why it doesn't matter.

Customers are more excited about camera upgrades than AI features in new iPhones.
#retail-industry

From online to in-store: How retail is adapting to consumers

Further integration of online and in-store customer experience emphasizes personalized data usage.

How to find incremental growth in the age of the irrational shopper

Retailers can use first-party data to understand and connect with the complex and polarized customer in a changing retail media landscape.

Dollar General stock price plunges 30% as company says customers don't have enough money to shop there

Dollar General's stock fell 30% after announcing lower earnings and cutting sales outlook due to its cash-strapped customer base.

Leader Spotlight: Viewing loyalty as a commitment to the customer, with Josh Engleka - LogRocket Blog

At Lowe's, the team led by Josh Engleka, including Product Management and UX, prioritizes customer-centric approaches due to their dual role as employees and customers.

From online to in-store: How retail is adapting to consumers

Further integration of online and in-store customer experience emphasizes personalized data usage.

How to find incremental growth in the age of the irrational shopper

Retailers can use first-party data to understand and connect with the complex and polarized customer in a changing retail media landscape.

Dollar General stock price plunges 30% as company says customers don't have enough money to shop there

Dollar General's stock fell 30% after announcing lower earnings and cutting sales outlook due to its cash-strapped customer base.

Leader Spotlight: Viewing loyalty as a commitment to the customer, with Josh Engleka - LogRocket Blog

At Lowe's, the team led by Josh Engleka, including Product Management and UX, prioritizes customer-centric approaches due to their dual role as employees and customers.
moreretail-industry
#restaurant-industry

Chipotle in TikTok Tangle Over Shrinkflation Accusations

The rise of social media trends involving customers filming orders can impact restaurants like Chipotle, influencing portion sizes and customer behavior.

How to increase prices without losing customers

Businesses face increased costs and must raise prices carefully to avoid customer fatigue.

Chipotle in TikTok Tangle Over Shrinkflation Accusations

The rise of social media trends involving customers filming orders can impact restaurants like Chipotle, influencing portion sizes and customer behavior.

How to increase prices without losing customers

Businesses face increased costs and must raise prices carefully to avoid customer fatigue.
morerestaurant-industry

Target's focus on lower prices in the grocery aisle start to pay off

Target's comparable sales increased for the first time in a year due to grocery deals for budget-conscious customers.

How to build a better buyer journey using customer behavioral data | MarTech

Only 20% of won deals showed a connection between content engagement and the buyer's journey.

Sentiment Analysis: How To Gauge Customer Sentiment (2024) - Shopify

Sentiment analysis extracts insights on customer emotions, enhancing understanding of brand perception, needs, and behaviors.

How to Find a Profitable Niche for Your Business | TechRepublic

Identifying a profitable niche is crucial for business success.
Combining market demand analysis, competitor insights, and customer behavior helps in evaluating niche potential.

Monk's Kettle to move to Oakland after 16 years in the Mission

San Francisco's loss benefits Oakland as Monk's Kettle relocates to Rockridge for a larger space and better neighborhood.
Changes in customer behavior, influx of tech workers, and online socialization have influenced Monk's Kettle relocation decision.

This Restaurant Host Went Viral For Explaining Why Cancellation Fees Are Absolutely Necessary

The restaurant landscape has changed, with reservations made in advance and the introduction of reservation fees and deposits.
Third-party reservation apps have made it easier for restaurants to charge fees and are seen as a necessary evil.

From Poker Player to iGaming Executive

Poker teaches analytical skills that can be applied to business decision-making.
Risk management, reading opponents, and balancing transparency are all applicable to the iGaming industry.

High delivery costs frustrate online shoppers the most, data shows

High delivery costs frustrate online shoppers globally.

Research: Customer Referrals Are Contagious

Referred customers buy more and refer 30-57% more due to 'referral contagion,' highlighting the power of leveraging referral psychology for program effectiveness.
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