"Chili's customers have been sharing images of overcooked quesadillas, suggesting that they were 'backed up in the oven' or heated for too long. The expectation is about two minutes on each side for perfect quesadillas, but with the introduction of TurboChef equipment, the timing has changed dramatically and they often need just 60 seconds of heat exposure."
"Among customer complaints, a common theme emerges: the burning of quesadillas, which leads to a reputation for low quality. One reviewer incredulously asks, 'Who burns a quesadilla?' highlighting the puzzlement around why such a basic dish is often ruined at a major restaurant chain."
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