Mandell emphasizes that managing an IT department requires strategic thinking and collaboration with business partners, as technology projects must align with business outcomes.
Teaching graduate students about IT leadership, Mandell highlights the importance of understanding budgeting, project approval processes, and prioritization of tasks within tech functions.
In her leadership at Juniper Networks, Mandell encourages engineers to view their work through the lens of enhancing services for colleagues and customers, not just technical problem-solving.
Mandell describes the role of a CIO as highly contextual, with its responsibilities shaped by factors such as company size, industry type, and growth objectives.
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