In soccer, especially in high-stakes games, the pressure can be intense. Players are heated, coaches are yelling and fans are screaming. As a referee, I'm expected to stay composed, no matter what's going on around me. If I lose my cool, everyone else will, too. That same principle applies in business. When things get tough, your team is looking to you for stability.
I'll never forget the day in 2016 when an employee challenged me in front of the entire team. She asked me, 'What do you even do all day?' - with an attitude that was disrespectful and unprofessional. I could have reacted with frustration, but I didn't. Instead, I stayed calm, addressed it later in a one-on-one conversation and that employee ultimately left the company. Once she was gone, the culture improved dramatically.
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