The State of Digital Government review reveals a fragmented public sector digital service landscape, largely a consequence of independent organizations choosing to build their own technology rather than integrating and standardizing systems. This fragmentation complicates operations, limits interoperability, and prevents scale benefits. Despite a notable technology budget, government spending remains lower compared to similar sectors, perpetuating costly legacy systems. The review emphasizes the need for better funding strategies that support both new initiatives and maintenance of existing assets to prevent escalating long-term costs.
The fragmented nature of public sector digital services leads to inconsistencies and inhibits standardization, undermining the ability to benefit from economies of scale.
Public sector organizations independently build their own technology estates, increasing complexity and hindering effective service integration, contrary to practices seen in the private sector.
The government’s budget for technology initiatives is significantly lower compared to similar organizations, further compounding issues related to system maintenance and modernization.
Underinvestment in technology leads to legacy systems costing multiple times more to maintain than modern alternatives, illustrating a critical need for strategic funding allocation.
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