Retailers, particularly Walgreens, face challenges with products locked behind display cases leading to lower sales. Customers express frustration at having to wait for assistance to access products, even for affordable items. Despite this, Walgreens intends to continue using locked displays, citing theft prevention as a priority. The balance between deterring theft and fostering a convenient shopping experience is crucial, with retailers often opting for lockups as a cost-effective solution, despite the sales impact. Walgreens is exploring new strategies but has yet to implement significant changes.
When you lock things up, for example, you don't sell as many of them. We've kind of proven that pretty conclusively.
It is a hand-to-hand combat battle still to stop merchandise from being stolen.
Companies must walk a delicate line between protecting their inventory and creating stores that customers don't dread visiting.
Locked display cases were the most efficient solution to combat retail theft.
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