Sen. Richard Blumenthal criticized airline executives for their reliance on junk fees, suggesting that federal intervention is needed to regulate these additional costs, which historically covered basic travel comforts.
Sen. Maggie Hassan expressed frustration at the lack of transparency from airline executives regarding fee amounts, indicating that consumers feel trapped by arbitrary pricing structures in the airline industry.
United Airlines' CCO Andrew Nocella defended the fees as a way to offer customers choices, stating that some passengers prefer lower fares, while others are willing to pay for added services.
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