Spirit and Frontier employees earn bonuses for cracking down on carry-on bag rules and selling seat upgrades. Here's how the incentives work.
Frontier and Spirit paid $26 million in bonuses linked to extra fees charged to passengers, raising concerns about staff incentives potentially leading to customer exploitation.
Senate Report Blasts Airlines Over Junk' Fees: What to Know
Airlines' unbundled pricing strategies have resulted in rising costs for consumers through ancillary fees, leading to larger profits for carriers.
Do you have luggage rage? Here's how to know and what to do about it
Airlines are fueling 'luggage rage' by raising checked bag fees and limiting carry-ons, leading to rampant consumer frustration.
DOT proposes ban on airline fees for seating families together
Proposed ban on airlines' 'junk fees' for seating families together to reduce costs, potentially saving hundreds per round-trip flight.
WestJet now charges $25 to book a flight by phone. Are airline fees out of control? | CBC News
Some airlines now charge fees for phone bookings, causing customer frustration.