Optum has restricted access to an internal AI chatbot after a security researcher discovered it was publicly accessible online, raising concerns about data security.
The SOP Chatbot, intended for employee queries about health insurance claims, was inadvertently exposed but did not contain sensitive personal information.
Optum emphasized that the chatbot was merely a demo tool and never put into production, insisting it did not utilize any protected health information.
Despite assurances, the discovery of the chatbot's exposure comes amidst greater scrutiny of UnitedHealthcare's algorithm-driven decisions affecting patient claims.
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