According to Down Detector, the outage started at around 07:30 BST and is affecting customers across the UK. TSB has now acknowledged the issue, tweeting: 'We're sorry that some of our customers are facing problems accessing our services this morning. Our teams are working to resolve this.' This indicates that the bank is aware of the issues that many customers are experiencing with accessing their services.
Several users have taken to X (formerly Twitter) to vent their frustrations. Comments ranged from severe complaints about the app's unreliability to expressions of concern about being unable to pay bills. One pointed out: 'This has to be the worst online banking experience in history. Constant issues and problems.' This highlights the extent of dissatisfaction among TSB customers.
Andrew Hagger, founder of MoneyComms says: 'All software updates should go through a strictly controlled change management system and only be put live once they have been tested on non-live or development versions of the website.' This brings attention to the critical importance of robust software management practices to prevent such widespread issues.
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