Emily Weir details a frustrating experience with Lufthansa, highlighting multiple flight cancellations and delays, inadequate compensation, and unclear consumer protections. She and her travel companion faced issues both on the outbound and return journeys, suffering long delays and inadequate meal vouchers. Lufthansa promised flight compensation under EU regulations; however, the applicable laws were American based on their itinerary. The article delves into the challenges travelers face when dealing with airline policies, particularly when miscommunication arises regarding entitlement to compensation and consumer rights.
We experienced a highly unsatisfactory experience... Lufthansa canceled, rebooked, then canceled and delayed our flights on both ends of our vacation.
Lufthansa switched planes and didn't have room for us... we experienced a 6-hour delay on our return flight.
According to Lufthansa's site, we are entitled to compensation if we arrive at our final destination with a delay of more than 3 hours.
It's not immediately clear which airline consumer protections apply to your flight.
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