A woman says she was wrongfully put on American Airlines' no-fly list. She cold-emailed the CEO to resolve it.Erin Wright successfully challenged her ban from American Airlines, which she argued was based on mistaken claims about her behavior.
Travel Troubleshooter: When reserving an extra seat on United, don't forget to do thisAirlines like United should honor the purchase of extra seats by keeping them empty, as reselling violates customer expectations.