"It seems their system failed to process the insurance payment. That's not your fault."
"It's unacceptable for the cruise line to cancel your reservation just a few hours later, without giving you the chance to rectify the situation."
A traveler encountered problems with Princess Cruise Lines after booking a coastal cruise. Although the fare was charged, the travel insurance payment was not processed due to a possible fraud detection issue with the credit card. Despite attempts to contact the cruise line, the reservation was canceled without any opportunity to correct the payment, leading to a hefty cancellation fee. The advice given indicates that the cruise line acted unfairly by not allowing the customer to resolve the issue and contesting the credit card dispute.
Read at www.mercurynews.com
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