Tickets purchased from Ticketmaster did not disclose an obstructed view, violating their policy. Despite the obstruction affecting two-thirds of the stage at a Pink concert, a partial refund of service fees was initially offered. Attendees were justified in seeking a larger refund due to the premium price paid for the tickets. Documentation of communication with Ticketmaster was encouraged in seeking resolution, but the lack of clear labeling for obstruction remained a significant issue.
You were right to try to resolve the issue on your own and document your communications with the company. You paid a premium price for your tickets, so a refund for the inconvenience you experienced would have been completely justified.
Ticketmaster sold you tickets that were not as advertised. The company promises that tickets with an obstructed view will be clearly labeled. Yours weren't.
Collection
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