J Roberts, who witnessed the incident, shared that "everyone in the toilets responded with it was perfectly fine for that person to be there...They were welcome in that space." This indicates that the trans individual was not perceived as a threat.
Despite the initial withdrawal of the security guard, he later returned with 10 other staff members who "escalated to physical violence" and forcibly removed Roberts and other transgender individuals from the toilet without any provocation.
Roberts condemned the actions of the security guards, labeling it as an "obvious display of transphobia, not to mention a completely unprovoked act of aggression" that left many attendees chanting for the trans individuals' right to use the facilities.
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