There's a High Cost to the Frictionless Customer Experience
Briefly

from Psychology Today1 month ago
Automation, while offering various conveniences and cost savings, risks undermining essential social interactions that bolster happiness and mental wellness, leading to pervasive loneliness.
Psychology Todayhttps://www.psychologytoday.com/us/blog/the-power-of-belonging/202412/theres-a-high-cost-to-the-frictionless-customer-experience
Human connections, even if challenging, provide opportunities for empathy, growth, and resilience in communities, highlighting the importance of social 'friction' in our lives.
Psychology Todayhttps://www.psychologytoday.com/us/blog/the-power-of-belonging/202412/theres-a-high-cost-to-the-frictionless-customer-experience
Read at Psychology Today
#automation #human-interaction #mental-health #social-friction #customer-experience
[
|
]