Many customers reported issues with the Starbucks mobile app on the first day of the holiday menu launch, leaving them unable to place orders during busy morning hours.
Downdetector showed a significant spike in reports around 8 a.m. ET, a critical time for morning coffee orders, affecting customers in major cities like Washington, DC, and New York.
Starbucks acknowledged the outage, stating they were experiencing a temporary issue with their order ahead and pay feature but continued to serve customers in stores and drive-thrus.
The app has become a significant growth area for Starbucks, yet employees have voiced concerns over being overwhelmed by mobile orders, especially with customizations.
Collection
[
|
...
]