"I think we'll all agree that this year we've let far too many people down," Conrad wrote employees in a letter. "Getting back to basics is necessary, but clearly not enough to unlock the future we all envision for Sonos."
The decision to swap leadership comes after months of turmoil at the company. It rolled out a mobile app back in May that was absolutely rife with bugs and missing key features like alarms and sleep timers. Some customers even complained that entire speaker systems would no longer work after updating to the new app.
Sonos tried to win back customer trust by extending the manufacturer warranty for home speaker products and creating an advisory board that would provide the company with "feedback and insights from a customer perspective to help shape and improve our software and products before they are launched."
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