"What you have to admit, even as a technology CEO, is that you cannot transform a company just by implementing new technology. This is key," said Klein. "You have to change oftentimes how people work, how we code software, how we deliver software, how we sell. And then it's a cultural change."
"Everyone talks about digital transformation, but how does a company that enables transformation in others transform itself, especially if you're a European giant that has to navigate a shifting regulatory climate, geopolitical risk, multiple cultures, and of course, an ever more competitive landscape?"
Klein emphasizes that changing the culture within SAP is as crucial as technological upgrades, stating, "You have to change oftentimes how people work... and then it's a cultural change."
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