People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they'd prefer companies didn't use AI of any kind.
Levin felt chatbots could deliver compelling experiences when powered by the right mix of technologies. He and Greene started Regal to create better AI-powered contact center solutions.
Regal offers phone- and text-based chatbots that can handle interruptions without breaking the flow of conversation and adjust their language depending on a customer's sentiment.
Brands can customize Regal's chatbots' language, set guardrails, and use customer data to make engagements more personalized, enhancing the overall customer experience.
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