The outage affected customer payments, including wages and pensions, creating significant frustration, especially on a busy shopping day like Black Friday.
PTSB stated that the delays were due to a technical issue with a third-party provider, impacting multiple banks across Europe.
The bank assured it would absorb any fees incurred from missed payments due to the outage, prioritizing the resolution for remaining affected customers.
PTSB encouraged customers to use their Open 24 desktop facility while they worked to resolve app access issues.
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