My commitment to our riders is stability, and my mantra is simple: safety and service. That's the name of the game for us at New York City Transit. For our employees and our customers, nothing is more important than getting to your destination safely and on time.
Moving into 2025 and beyond, our team will focus on modernizing how we run service. Being an operations guy at heart, I know that identifying and improving even the smallest critical issues can unlock real improvement to service.
Let's address one important thing head-on. Paying your fare is not just the right thing to do, it is essential for us to run high-quality service. I know that when riders see fare evasion, it violates their basic sense of fairness.
Customer service is fundamental to our system. We made progress in recent years, bringing station agents out of the booth, opening up new lines of communication with our riders.
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