NJ Transit announced a temporary refund policy allowing customers with one-way and 10-trip tickets, purchased before June 1, 2024, to claim refunds until the end of the year, providing relief for travelers affected by new expiration rules.
The agency's new 30-day expiration policy for tickets aims to reduce fraud and save approximately $25 million annually, a move that faced significant backlash from riders.
Passengers holding paper tickets need to visit NJ Transit offices for refunds, while those who purchased tickets through the app will have their funds automatically credited, ensuring a streamlined process for various ticket holders.
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