"It's an opportunity to join the rest of New Yorkers in participating in the activities of our city," said RueZalia Watkins, chair of the MTA's Paratransit Advisory Committee. The new intake center at 3 Stone St. is crucial for facilitating Access-a-Ride services, especially for individuals with disabilities who face mobility challenges."
"Qualifying New Yorkers with disabilities can take Access-a-Ride to travel through the city for the same price as a subway or bus fare, using the service's blue-and-white vans." This aspect makes Access-a-Ride more accessible to those who cannot use the subway, despite only 30% of the subway system being ADA compliant.
"Customer satisfaction was at 68% as of the most recent Customer Counts survey this spring," indicating room for improvement in the services provided to paratransit users. While ridership is increasing, many disabled commuters still find the existing services lacking."
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