In a correctional setting, understanding inmates' needs, motivations, and concerns is crucial. COs know that by genuinely listening, they can gain the trust of those they interact with.
Corrections officers must strike a delicate balance between authority and respect. While it's essential for them to assert their authority to maintain control, they also recognize the importance of treating inmates with dignity.
In negotiation, the ability to establish authority without coming across as overbearing or dismissive can be a game-changer. Respecting the other party helps build rapport and can lead to more positive outcomes.
One of the most critical skills that corrections officers rely on is active listening. Active listening involves more than just hearing words; it requires an empathetic approach that acknowledges the speaker's emotions.
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