Charter stated that it disagrees with the BBB NAD's conclusion, emphasizing it has evidence showing faster speeds than competitors in numerous census blocks and service locations.
The NAD critiqued Charter's use of the term 'neighborhoods', acknowledging its evidence supports faster speeds but fails to justify the broad claim across neighborhoods.
NAD advised Charter to adjust its messaging in future advertisements, ensuring clear and conspicuous disclosures regarding the basis of their claims about 'neighborhoods'.
The NAD has been proactive in regulating advertising accuracy among internet service providers, evident from their recent cases involving Verizon and AT&T.
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