Had Intel disclosed the defect, including through advertising, press releases, the Product packaging, or the initial setup process, Plaintiff and class members would not have purchased a Product, or would have paid substantially less for it.
According to Tom's Hardware, Intel's 13th Generation Raptor Lake processors have a return rate four times higher than that of the previous generation, and 14th Generation Raptor Lake Refresh chips also have return rates thrice as high as the 12th Generation Alder Lake processors.
Vanvalkenburgh alleged that Intel misled customers because Intel wanted to protect its brand and seek unjust enrichment. According to his complaint, Intel knows consumers are willing to pay more for a reliable processor that runs stably, without failing or crashing frequently.
Reasonable consumers do not expect that the Products will crash and fail at high rates, or that running the Products will damage the Products themselves.
Collection
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