We pride ourselves on having a generous returns policy. In the interest of preserving this benefit for as many of our members as possible, we recently updated our policy to provide an exception for members that have abused it in the past.
When customers buy a product and return it, this tacks on more money to the product and it actually ends up costing the retailer more money per product sold. Retailers want to mitigate that cost. Therefore, they are now turning to the customer to cover that cost.
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