Kyndryl inherited many managed service accounts when spun out of IBM, which frequently cost more to service than they produce in revenue, prompting the need for better margins.
Dakota expressed that Kyndryl's optimistic outlook presented to shareholders does not reflect reality and suggests a troubling trend of misclassification of managed service work as consulting.
The notion that Kyndryl's consulting deals signify a transformation of the business model is challenged by insider observations, indicating a difference between presentation and operational truths.
The expectation of moving managed services to cloud providers under the guise of digital transformation raises significant questions about the actual capabilities and motivations of the firm.
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