Zoe Goodman, a leaseholder at Pitcairn House, expressed frustration over the service charges she pays, stating it's 'bonkers' to pay for such an 'abysmal' repair service. She highlighted that while she spends a significant amount on service charges, residents in better-managed private properties pay less for superior amenities. Goodman emphasized that leaseholders are effectively compensating for the council's negligence regarding investment in essential repairs, noting their grievances with ongoing leak issues and inadequate service.
Residents described the situation with malfunctioning lifts as 'desperate,' with one leaseholder stating some families avoid returning home when both lifts are out of order. The ongoing maintenance failures and response delays leave families, especially those with children and buggies, in a distressing position. Zoe articulated the anger felt by residents, pointing out that it's outrageous they experience such hardships while paying substantial service charges for unimproved living conditions.
The council has pledged to secure contractors for lift replacements by April, part of a broader £24 million project intending to replace a third of its 600 lifts over four years. Residents view this investment as a glimmer of hope amidst ongoing frustrations with the living conditions at Pitcairn House; despite their long-standing issues, they remain cautiously optimistic but express skepticism given the history of poor maintenance and unfulfilled promises.
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