If your train journey is delayed or cancelled, you may be entitled to a full refund from the retailer of your ticket or compensation from the train company responsible.
National Rail's policy states that refunds can be processed without fees if you choose not to travel after a delay or cancellation.
Compensation can be claimed if you arrive late due to a delayed service, and it varies by train company and ticket type.
In the latest quarter, only 70.1% of UK train station stops were on time, highlighting the extent of delays in the rail system.
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