Arbitration clauses are appearing in Terms of Use across various services, often without customers' full awareness, eliminating their right to sue companies when issues arise.
David Horton described 'infinite clauses' as 'arbitration servitude', extending dispute settlement obligations indefinitely, affecting not just customers but also future interactions with the company.
Legally binding agreements like arbitration clauses may claim to simplify dispute resolution, yet they obscure customer rights and limit accountability for large companies.
The recent Disney lawsuit highlights how arbitration clauses can apply across multiple services, impacting customers' abilities to seek justice even in unrelated claims.
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