CFO Richard McPhail stated that Home Depot's investments against shoplifting and organized retail crime are yielding results, despite the increasing difficulty of the retail environment.
"It's hard to quantify" the impact of retail crime, McPhail noted, emphasizing that while their measures improve profit margins, the overall challenge remains persistent and complex.
Scott Glenn, VP of asset protection, emphasized the need to secure merchandise while ensuring a positive customer experience, stating, "We certainly don't want to affect the 99.5% of our customers who are just there to pick up their hammers and nails."
Glenn discussed the distinction between casual thieves and professional shoplifters, highlighting the complexity of organized crime that affects retail businesses like Home Depot.
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