Government spending bill would also codify VA's customer experience office

"Too often, a lack of trust, complicated documents and confusing processes discourage veterans from reaching out for the help they need. By giving veterans a voice and putting their insights into action, the VEO has been instrumental in making VA services more accessible."

"The VEO debuted VA's first enterprisewide customer experience surveys - known as Veterans Signals, or VSignals - in 2016, and subsequently used gathered responses to overhaul the department's website to make it more user-friendly."

Read at Nextgov.com