The field services industry faces challenges due to a significant number of retiring veteran technicians, leading to a critical knowledge gap. As Baby Boomers exit the workforce, the loss of their hands-on expertise, problem-solving abilities, and understanding of customer needs poses a threat to operational efficiency and service quality. A survey indicates that many field service engineers do not plan to stay long-term in the industry, exacerbating the situation. The resultant skills gap could lead to slower response times, increased costs, and an overall decline in customer experience.
Veteran technicians, who have spent their careers mastering the nuances of complex systems, are exiting the workforce in large numbers, and there is no clear plan for passing on their knowledge.
Baby Boomers make up a significant portion of the field service workforce, and their retirement creates more than a staffing issue - it's a knowledge crisis.
A recent survey from Service Council found that nearly half of field service engineers do not anticipate having a life-long career in the field.
The potential consequences will be far-reaching for organizations across all industries, with longer resolution times, higher error rates and diminished customer experience.
Collection
[
|
...
]