"I was not aware of that," Justin Metros, co-founder of Radiator, said. "I've never seen anyone just shut down like that. That's crazy."
Despite claiming more than 12,000 customers and portraying itself as a tech-forward bookkeeping and tax startup, Bench faced significant struggles in executing its automation efforts.
Former staff indicated that the push to embrace AI and automation tools resulted in ineffective solutions, leading to delays and a loss of customer trust.
The sudden nature of the shutdown left not only customers but also employees blindsided, with reports of layoffs occurring immediately and without notice.
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