Fernando Gadotti highlighted the challenges of running payroll in Brazil due to frequently changing laws and influential unions, stating, "Every time the payroll came around, there's just a struggle, like it's dreadful, many hours, just like double-checking data back and forth, and we couldn't really get any insight that we needed." This reflects the complexities that businesses face and emphasizes the need for efficient solutions to streamline payroll processes.
He mentioned that as DogHero grew, it became evident that payroll issues weren't just mild inconveniences—"they're actually slowing the company down. We're wasting a lot of time in busy work." This insight underscores the significant impact that operational inefficiencies can have on business performance.
Gadotti explained the rationale for creating Tako, stating, "while there are U.S. legacy payroll companies operating in Brazil, it makes sense to have a local solution because Brazil's payment system is quite unique." This speaks to the necessity of tailored services in complex markets.
To address these payroll challenges, Tako utilizes an LLM to keep abreast of labor law changes. Gadotti emphasized the importance of keeping humans in the loop to ensure accuracy, saying, "having the LLM get a head start saves a lot of time," indicating the balance between automation and human oversight.
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