Eurostar confirmed that foldable e-bikes and their batteries are permitted on their services, yet acknowledged an error led to the confusion at Paris Gare du Nord.
The situation highlights the risk travelers face with evolving transport regulations; what was once permissible can quickly turn problematic, causing major disruptions and expenses.
After a series of complaints, Eurostar has apologized for the incident and has committed to reimbursing the customer for the additional travel expenses incurred during the process.
The user advocates for better communication and clear guidelines on the Eurostar website, as misleading information can lead to significant stress and financial loss for travelers.
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