The Spar Group Ltd's Integrated annual report 2024 stated that the SAP project cost the organization about $107 million in lost sales, indicating a significant anti-ROI.
The implementation faced critical challenges such as poor pricing visibility and inefficiencies, resulting in an estimated R2 billion in lost sales during the 2023 financial year.
Despite the setbacks, executive management expressed satisfaction with improvements made in pricing visibility and the transition to a new warehouse management system.
Future efforts will focus on enhanced data management practices, with a commitment to using data more effectively to drive better performance as the system rolls out.
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