"Thanks you @JetBlue for your $15.00 credit. My flight was $1,500 and the credit is 1/100 of the money I paid you. Strange that I paid that for your flight entertainment system that didn't work for the duration of my 6hr flight, but I guess it was worth it for this $15 credit."
"I am sorry there is not more I can do." This was the response from a JetBlue agent to Jessica Chastain, highlighting the frustrating customer service experiences many travelers face.
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